Webinar

How online reputation drives revenue in local search

Wednesday, October 15, 2025   |   5:30 pm GMT   |   45 min

Online reputation is no longer just a brand health metric; it’s a direct driver of revenue, visibility, and customer acquisition. As search behavior evolves and local discovery becomes increasingly experience-driven, ratings, reviews, and engagement signals play a critical role in influencing both rankings and conversions.

In this webinar, we’ll explore how multi-location brands can move beyond reputation management as a reactive function and instead operationalize it as a measurable growth lever. Attendees will learn how online reputation impacts local search performance, customer trust, and ultimately ROI and how to connect these signals to real business outcomes.

Register now

What you will take away

  • How online reputation influences local search rankings, visibility, and conversions
  • The measurable connection between ratings, reviews, and revenue performance
  • Strategies to scale review generation and response across locations
  • How to turn customer feedback into operational and CX improvements
  • Best practices for proving and reporting on reputation-driven ROI

Featured speakers

Audi Rish

Audi Rish
CX Solution Director
Press Ganey

As CX Solution Director, Audi partners with healthcare systems to optimize their digital patient journey, eliminating friction points and enhancing the overall Consumer Experience. She’s spent the past nine years dedicated to the intersection of Consumer, Patient and Employee Experience. Audi brings a unique cross-industry perspective, having worked with alliance partners across diverse sectors.

Ryan Weber

Ryan Weber
VP Client Success
Rio SEO

As the VP of Client Strategy at Rio SEO, Ryan Weber oversees the local marketing success of global enterprise brands across hundreds of thousands of locations in a variety of verticals. Ryan’s strengths in relationship building and local marketing make him a valuable resource for enterprise brands to turn to when scaling their local search initiatives.

Aaron Clifford

Aaron Clifford
VP, CX Growth
Press Ganey

Aaron is a Vice President of Consumer Experience focused on healthcare consumerism and the digital patient experience. In his role, he provides strategic vision and partners with organizations to improve its healthcare consumerism strategy, and improve health systems’ digital access points.

Mr John Doe

Mr John Doe
Chief Story Teller4
ABC Corporation Ltd

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Mr John Doe

Mr John Doe
Chief Story Teller5
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

Mr John Doe

Mr John Doe
Chief Story Teller6
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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